Call to the Tefal Customer Helpline about a faulty product, the Tefal Optigrill+.
3 options are taken to tell you that they are only open Monday to Friday,
the product failed on a Saturday morning. A feeling of frustration occurs.
The call to Argos, the original retailer, is more re-assuring.
The phone call is followed by a visit to the local store who advise
they can supply a replacement plus a refund as the product is now cheaper.
Well done Argos for putting the customer first.
The product was purchased on the 31st May 2016 and only lasted 3 months
before developing a programming fault and there is a certain ironic humour
when the well-meaning assistant asks me if I’d like to buy a 3 year guarantee.
Note, should anybody read this.
This is not in the true spirit of a small stone in noticing things around you
and writing about them. It is more of a rant about manufacturers who sell
products that are not fit for purpose and to retailers who offer a 3 year guarantee
for a product that only lasted 3 months.
However, this is a true story, so it isn’t a small stone but is perhaps a rock in
my shoe in that it is annoying but not exactly life threatening.
For people considering buying the Tefal Optigrill+ there should be a range of options for
cooking chicken, fish, etc., but after 3 months our product only had the manual
temperature option available, which negates the reason for buying the product in the
first place. Fingers crossed the cheaper replacement functions correctly.